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Surgo HR & Training

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Are you a creative visionary with a knack for transforming concepts into captivating digital experiences? We're seeking an Intermediate Digital Designer to join our dynamic team and contribute to the evolution of our brand's visual identity across various digital and print platforms. Responsibilities: • The design and creation of numerous integrated marketing material across multiple formats (such as web, email, online ads, social media, eBooks, PowerPoint, direct mailers, brochures) - to drive brand awareness and help generate leads • Lead a step change in the design quality of promotional and product marketing material acting as a brand advocate to ensure brand consistency across all audience touchpoints • Follows best design practices; discovery and ideation, sketches, wireframes, mock-ups and interactive prototypes presenting explorations to project stakeholders for feedback and iteration prior to final design/concept signoff • Meet and collaborate with cross-functional stakeholders from new business and client service teams to take ideas from concept to execution, interpreting the vision into compelling communication designs • Assess the needs of various audiences, define requirements along with any design specifications from the brand or other stakeholders iterating on design solutions • Participate and provide feedback in design, planning and strategy meetings • Improve briefing templates and assist in the development and refinement of workflows and processes • Set up, manage and maintain internal graphic libraries, CI guidelines and brand systems • Create execution plans for projects, participating in these from concept to execution • Create and coordinating creative research • Test assets and optimize based on performance • Communicate with internal and external stakeholders regarding progress of projects raising concerns if required • Research industry trends to present ideas and concepts for timely digital innovation Qualification and Experience: • Relevant tertiary qualification would be advantageous, e.g., National Diploma / Degree in Graphic Design or any related creative field • Formal training / certification in the use of design software programs, e.g., Figma, Adobe Creative Suite, InVision or similar • At least 5 years experience in a similar position within an advertising agency or working in-house for a digitally integrated business • A portfolio of integrated design work showing rigorous, classic design training demonstrating creativity • Experience working with design programmes such as Photoshop, Illustrator and InDesign, etc • Experience dealing with multiple internal and external stakeholders • Experience coordinating the implementation of processes and identifying opportunities for automation • Experience analysing and interpreting data using related business intelligence tools • Experience creating digital assets for a variety of audiences Salary: Market related (negotiable based on the ...Job Reference #: 202565

3mo

Surgo HR & Training

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Johannesburg. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Arabic and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of e...Job Reference #: 202646

3mo

Surgo HR & Training

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Our client is seeking an experienced and motivated Cloud Solutions Architect to join their dynamic team. Responsibilities: • Understand how all parts of the business model works together (processes, operating systems, application architecture) to design a specific solution that meets business needs • Translate technical project details into a language that all stakeholders can understand • Analyse project constraints and making technological decisions that will reconcile restrictions with project goals • Determine which technology stack will best fit the product by conducting technology assessments and comparisons • Analyse all non-functional requirements (e.g., security, performance, maintainability, scalability, usability, reliability, etc) to ensure that product engineering can be met • Create a general blueprint and solution prototype that depicts the future architecture of the product based on expectations and the existing environment • Estimate the budget to achieve the technical vision of the product and presenting this to the relevant stakeholders • Provide oversight and controlling the solution development • Provide support to project management activities to ensure that resources, risk recognition and planning remain aligned with solution goals • Coach and provide support to less experienced solution architects • Responsible for solution architectures to build and/or migrate EDA tools into public Cloud like AWS, Azure • Responsible for managing and providing operational support of multiple cloud environments • Architect, deploy and administer Linux virtual machines in a multi-tenant/vendor cloud environment • Develop a strategy to automate operational procedures for auto-scaling and deployment, leveraging AWS and third party tools • Lead Cloud Strategy development defining business drivers, cloud adoption roadmap and business case • Assess clients workloads and technology landscape and define strategy to transform to AWS • Prescribe the Architecture, tools, frameworks for accelerated cloud adoption. • Participate in and oversee the design of Cloud solutions, from conceptual, logical and physical design to meet clients business and technical requirements leveraging architecture patterns and following development processes. • Develop architecture blueprints and detailed documentation. • Create user interactions on various websites and platforms, writing code optimised for mobile and develop databases and services for functionality. • Design, building, testing, and implementing software solutions • Write clean, functional code on the front- and back-end • Test and fixing bugs or other coding issues • Design, coding, and testing programs and scripts against agreed specification • Conduct releases to test and production environment and implementing post release reviews. • Document application process for future maintenance and upgrades • Write technical specifications, documenting code throughout the developm...Job Reference #: 202568

3mo

Surgo HR & Training

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Our client is recruiting for a Payroll Administrator to join their team Job Purpose: The Payroll Administrator position involves capturing, auditing, administering, and maintaining employee master data and payroll transactions. Additionally, the administrator is tasked with correcting payroll errors, and responding to employee inquiries regarding payroll. Requirements: • Grade 12 (Matric) • Min 2 years practical payroll experience • Exposure to payroll systems (NetSuite payroll system would be advantageous) • Familiar with payroll compliance and legalities • Fully bilingual in English (Read, Write, Speak) • Intermediate proficiency on Excel spreadsheets, with knowledge of mathematical formulas, VLOOKUP etc. • Strong administration skills • Financial/ Numerical Acumen • Payroll leadership and supervisory experience would be advantageous • Valid work-permit (if applicable) Duties and Responsibilities: Payroll and Financial Administration • Audit all employee master data and transactional payroll submissions • Check all input documents before capturing to ensure that all fields are correctly completed, and the document is properly signed off and authorised • Develop an employee record by processing employee data and remuneration directives • Verify correctness of data template to source data, correct errors, and upload data on the system • Identify data mismatches by running reports and audit trails and verifying data on the system • Prepare and check reports and data for accuracy by verifying correctness of input to source documentation • Initiate / take corrective action for any errors found • Verify that there are no errors on the system data by running positive and negative audit trails • Deal with payroll related queries • Continuously stive to improve financial systems, policies, and procedures Personal, Knowledge and Development • Continuous self-development through research, reading and/or studying • Actively embracing the companys core values and ethics by applying in day-to-day interactions and transactions • Contribute towards best practice principles • Creation of HR related training manuals / modules / content to upskill employees • Staying up to date of industry trends, tools, practices, and advances in technology • Facilitation of employee workshops on ad-hoc basis • Lead and manage by example and integrity Efficiency and Quality • Deliver consistent high levels of quality in all tasks • Consistent application of Policies and Procedures • To independently plan day to day tasks • Ensure efficient decision making and consistently endeavoring to work smart Ad-Hoc • Provide assistance and accept and perform any reasonable request from your direct manager • Actively participate in Payroll projects and initiatives • Assistance with creation and development of Payroll related systems and automation Information Security • Comply with all In...Job Reference #: 202575

3mo

Surgo HR & Training

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Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a Data Engineer to join their team based in Cape Town. Job purpose: The data engineer is ultimately accountable for preparing and manipulating data for further analysis, including ETL and will support testing across the development lifecycle The Data Engineer is responsible for extracting and transforming data from source systems, understanding how to integrate or join different sources to create a dataset that can be used for reporting, analysis and analytics. Overall the Data Engineer will strive for efficiency by aligning data systems with business goals. Role will also be involved in testing activities with the assistance from a Business Analyst and Data Architect/Modeller. Responsibilities: • Prepares, transforms, models data and resolves conflicting sources of data and anomalies • Supports the delivery of BI and analytical products to business users via participating in Agile development pod activities including Agile ceremonies • Implement methods to improve data reliability and quality • Combines raw information from different sources to create consistent and machine-readable formats • Develop and test architectures that enable data extraction and transformation for predictive or prescriptive modelling • Responsible for technical testing services across the entire delivery lifecycle including: system integration testing, performance engineering and unit testing. Cooperate with the Business Analyst, Data Architect and Data Visualisation Developer throughout these testing activities. • Work with the Group IT team to adhere to architecture guidelines and provide valuable input to develop them Qualification Experience: • Matric • Bachelors degree in computer science, IT, or similar field; a Masters is a plus • Clear Credit record • Clear Criminal and fraud record • English mandatory, German favorable • Extensive experience of designing, developing and testing ETL processes • Experience of batch and real-time processing • Experience in extracting value and features from large scale data and toolsets • Modern code development practices • Extensive experience working with SAP ERP and BW/4HANA (Frontend and Backend) • Experience of relational and NoSQL data modelling approaches • Experience of at least one packaged ETL tool • Technical expertise with data models, data mining, and segmentation techniques • Extensive hands-on experience with BW Data modelling and SQL database design • Data engineering certification (e.g. MS Azure Data Engineer or SAP Data Architects) is a plus • Working proficiency in English and any other European langua...Job Reference #: 202553

3mo

Surgo HR & Training

Other

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3mo

Surgo HR & Training

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Our client operates local-focused sportsbooks, virtual games and casino sites, and an online poker cardroom. Overall, the company has over 2.5 million registered customers in 200 countries, who place over one million bets (casino, poker, sports and virtual games) per day and they are looking for a Digital Designer to join their Team. Job description: The Designer will be responsible for generating design output across our gaming brands. The candidate must have a passionate, proactive approach to producing new and exciting creatives Responsibilities: • Design and concept digital assets for use on our clients websites, social media, and CRM communications • Work closely with the Social Media team on social content and strategies • Design and offer creative input for all forms of advertising, both above and below-the-line • Collaborate with Retention team in the creation of assets for CRM communications • Take on and actioning feedback from senior creatives and marketers to complete campaigns and creative for all Group projects • Discuss ideas and present creative concepts to marketing stakeholders • Ensure that brand guidelines are adhered to and the highest level of work is produced, striving for continuous improvement and excellence • Understand and investigating new methods to develop highly visible creative design solutions Key requirements: • Digital graphic design degree, or relevant qualification • 2 - 3 years' experience as a Digital Designer preferably with agency and iGaming experience • Must have a back ground in Sports • Adobe Creative Suite (CS5 and up) essential (Illustrator, InDesign, Photoshop) • Motion/Animation Video, GIF creation, photography (not essential) • Understand Social Media trends and platforms • Active interest in the design and technology sector • An understanding of UX/UI • A portfolio to demonstrate the above • Interest in sports and/or gaming advantageous • An understanding of HTML CSS advantageous Soft skills: • Attention to detail • Emotional intelligence • Creative • Works well under pressure • Effective time management Working hours: Monday to Friday Hybrid position 3 days in office and 2 days WFH Salary: Market Related Company benefits: • Bursary scheme • Performance bonus scheme • wellness fitness program • quarterly incentives for high performers • First Friday Drinks (monthly) • Subsidized parking Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202604 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application...Job Reference #: 202604

3mo

Surgo HR & Training

Green Point & Waterfront

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Our client is seeking an experienced and motivated Senior Software Developer II to join their dynamic team. Responsibilities: • Understand the product goals and related strategy and communicating with stakeholders (including clients) to clarify and define requirements • Research, designing, implementing and maintaining enterprise and business architecture • Develop and or selecting critical components of the overall solution • Specify and designing medium to large and/or moderately complex to complex systems • Design, coding, testing, correcting and documenting new and amended software components from agreed specifications, and agreed subsequent iterations, using agreed • standards and tools • Assist with the effective allocation of task to team members, including coaching and mentoring less experienced developers and/or graduates • Participate in the review of own work and that of others • Analyse business processes to identify potential alternative and new approaches, including automation, cost assessment, benefits and change impacts • Assist with the definition and management of business goals and the scoping of medium to large or relatively complex changes • Thoroughly documenting and supporting software components that are deployed and will participate and/or lead in all facets of the software life cycle • Act as a point of contact for technical issues, creating documentation and monitoring service levels • Ensure that solution development projects or programmes are delivered on time, in budget and meets quality targets and aligns to the appropriate standards, methods and procedures Qualification and Experience: • Bachelors degree in computer science, Information Systems, Engineering or equivalent • Relevant coding bootcamp, MOOCs certifications (e.g., PL/SQL, Analytical queries, JQuery, Bootstrap, HTML, PHP, C#, Javascript (Node.js), AWS or Postgres experienceAt least 5 years experience in a software development or technical architect or similar role (one or more IT areas) • At least 7 years experience in a similar position (progressive career development into a senior front-end or back-end development) • Experience of dealing with relevant stakeholders, building strong relationships with decision makers, influencers, and clients • Experience of delivering consultancy type projects, whether within a consultancy or as an internal business team • Experience of IT in a complex business environment with the ability to translate technical concepts into business terms • DevOps experience • Experience of developing and implementing relevant strategies in a multi supplier environment, managing third party services • Proven track record of delivering technology services via appropriate project management methodologies utilising the best of Waterfall and Agile Salary: Market related Working hours: 08:00 17:00 Monday to Friday Should you wish to apply for the position, please apply directly via this job board, please e...Job Reference #: 202569

3mo

Surgo HR & Training

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experienc...Job Reference #: 202641

3mo

Surgo HR & Training

Other

Internal Graphic Supply B2B Telesales Consultant

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Our client provides a one stop shop including competitive printing technology, consumables, media, expertise, knowledge and after sales service all backed by 25+ years experience in the Printing equipment and supplies industry, with offices in Johannesburg, Durban, and Cape Town. They are looking for an Internal Graphic Supply B2B Telesales Consultant to join their team based in Cape Town. Responsibilities: • Service New and Existing customers/accounts to Obtain orders for company range of Products • Prepare Sales presentations by studying different customer types and the various products in the Group portfolio • Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area • Submit Orders by referring to price lists, product literature and related sales guides • Keep management informed by submitting activity and results reports • Monitor competition by gathering marketplace information on pricing, products and selling techniques etc. • Resolve customer complaints by relaying problems, preparing reports, and making recommendations to Management • Maintain professional and technical knowledge by attending training and workshops • Manage and maintain clients accounts and ensure that they remain in good standing • Attend weekly sales meetings at the office Requirements: • 2+ years proven sales experience and track record • Qualification in Business /Sales Management or related an advantage • Experience in the printing technology industry is an advantage • Highly computer literate • Self-Starter highly motivated • Process driven. • High level of customer service orientation • Effective verbal and written communication skills • Negotiation skills • Excellent listening and presentation skills • Attention to detail Salary: R15000 per month plus Comm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202631 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202631

3mo

Surgo HR & Training

Other

Portuguese Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Portuguese and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, b...Job Reference #: 202421

3mo

Surgo HR & Training

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 Are you ready to pedal your passion for cycling into a thrilling career? Join us at Surgo (Pty) Ltd, where our client's not just insuring bicycles, we're safeguarding adventures!  Picture this: you're nestled in the heart of Stellenbosch, surrounded by fellow enthusiasts, and you're not just selling insurance you're selling peace of mind for cyclists worldwide! Our client, a premier provider of bicycle insurance solutions spanning across Australia, New Zealand, the UK, and the US and Canada, is on the lookout for dynamic individuals to join their team. Position Overview: Are you a sales superstar with spokes of enthusiasm for cycling? If so, we want you! As a Sales Cycling Advocate, you'll be the wheel deal, guiding customers through insurance options, and pedaling towards success in a fast-paced environment. Your playground? The global stage of insurance, where every conversation is a chance to make a difference. Key Responsibilities: • Whip up excitement by following up on insurance quotes and steering customers towards the perfect policy. • Spin your charm to understand customers' needs and tailor insurance solutions like a finely-tuned bike. • Team up with fellow riders to hit those sales targets and ensure every customer leaves smiling. • Communicate insurance insights with the finesse of a Tour de France commentator, making even the trickiest terms a breeze. • Blaze new trails by seeking out ways to elevate the customer experience and forge lasting connections. Qualifications and Skills: • Got the sales savvy? Check! Previous sales experience with a shiny track record is a must. • Pedal power meets brainpower ideally, you've got a 3-year degree, but a passion for cycling is non-negotiable. • Your communication skills are smoother than freshly-oiled gears, effortlessly engaging diverse audiences. • When life throws you a flat tire, you whip out your problem-solving kit and get back on track. • Bonus points if you've got a knack for insurance products and services, but if not, we'll get you up to speed! • You're not just here for the ride you're ambitious, eager to learn, and ready to grow with us. Contract Options: • Speed demons, rejoice! Seasonal contracts are up for grabs, perfect for those looking to conquer the busy UK summer. • Prefer a permanent ride? We've got opportunities for experienced cyclists ready to pedal towards success year-round. Remuneration Perks: • We're not just offering a job we're offering a journey. Competitive salary R14000 CTC per month, commission opportunities, and generous leave entitlements await. • Get the wheels turning with discounts on salvaged bicycles, exclusive to our team members. • Buckle up for international exposure and endless growth opportunities as part of our global team. Working Hours: • UK Summer Period (April - September): 10:00 to 19:00, Monday to Friday. • UK Winter Period (October - March): 11:00 to 20:00, Monday to Friday...Job Reference #: 202679

3mo

Surgo HR & Training

Stellenbosch

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Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both German and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the position...Job Reference #: 202351

3mo

Surgo HR & Training

Other

Italian Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our team based at Century City, Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experience •...Job Reference #: 202414

3mo

Surgo HR & Training

Milnerton

Spanish Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our team based at Century City, Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Spanish (Hespanic) and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the ...Job Reference #: 202416

3mo

Surgo HR & Training

Milnerton

Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202437

3mo

Surgo HR & Training

Other

Italian Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202424

3mo

Surgo HR & Training

Other

Spanish Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Spanish (Hespanic) and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • M...Job Reference #: 202423

3mo

Surgo HR & Training

Other

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